Privacy Policy for Green Hearth Tools

Green Hearth Tools is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or interact with us in any way. We conduct our business in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Information We Collect

We may collect personal information from you in a variety of ways, including when you:

• Make a purchase directly from our site or retail store.
• Place a wholesale order or apply for a wholesale account.
• Request information about our bespoke tool commissions, repair, or sharpening services.
• Sign up for our newsletter or marketing communications.
• Participate in surveys or promotions.
• Contact us with inquiries or support requests.
• Visit our website (through cookies and similar technologies).

The types of personal information we may collect include:

• Identity Data: Name, title, date of birth.
• Contact Data: Billing address, delivery address, email address, telephone numbers.
• Financial Data: Payment card details (processed securely by third-party payment processors, we do not store full card details ourselves), bank account details for wholesale invoicing.
• Transaction Data: Details about payments to and from you, and other details of products and services you have purchased from us.
• Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Profile Data: Your username and password (if you create an account), purchases or orders made by you, your interests, preferences, feedback, and survey responses.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To fulfill orders and provide services: Processing purchases, designing bespoke tools, offering repair and sharpening services, and facilitating wholesale distribution.
• To manage your account and provide customer support.
• To improve our products, services, and website: Analyzing usage trends and customer feedback.
• To send you marketing and promotional communications, where you have consented to receive them, regarding our new tool designs, gardening equipment, events, or special offers.
• To comply with legal obligations and resolve disputes.
• For internal record keeping and administrative purposes.

3. Legal Basis for Processing Personal Data (GDPR)

We will only process your personal data where we have a lawful basis to do so. Our legal bases for processing include:

• Performance of a Contract: When processing is necessary for the performance of a contract to which you are a party (e.g., fulfilling an order, providing a service).
• Legitimate Interests: Where processing is necessary for the purposes of our legitimate interests (or those of a third party), provided your interests and fundamental rights do not override those interests (e.g., improving our services, preventing fraud).
• Consent: Where you have given explicit consent for us to process your personal data for a specific purpose (e.g., sending marketing communications). You have the right to withdraw consent at any time.
• Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.

4. Disclosure of Your Information

We may share your information with:

• Service Providers: Third parties who provide services on our behalf, such as payment processing, shipping, IT infrastructure, email delivery, and customer service. These providers are bound by strict confidentiality agreements and data protection laws.
• Wholesale Partners: For the purpose of facilitating wholesale distribution, subject to appropriate data protection agreements.
• Legal and Regulatory Authorities: When required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

We will not sell, rent, or lease your personal information to third parties for their marketing purposes without your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from accidental loss, unauthorized access, use, alteration, or disclosure. We use secure servers, firewalls, and encryption where appropriate. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Your Data Protection Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

• The right to be informed: About how your personal data is collected and used.
• The right of access: To request a copy of the personal data we hold about you.
• The right to rectification: To request correction of inaccurate or incomplete data we hold about you.
• The right to erasure ("right to be forgotten"): To request the deletion of your personal data under certain circumstances.
• The right to restrict processing: To request that we limit the way we use your personal data in certain situations.
• The right to data portability: To request your data be transferred to another organization or directly to you, in a structured, commonly used, machine-readable format.
• The right to object: To our processing of your personal data, particularly for direct marketing purposes.
• Rights in relation to automated decision making and profiling.
• The right to withdraw consent: At any time where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us using the contact details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, analyze site usage, and support our marketing efforts. Cookies are small data files stored on your device. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of this website may become inaccessible or not function properly.

9. Links to Other Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices or content of other websites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the "last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Green Hearth Tools

387 Ballycoolin Road,

Dublin, County Dublin,

D15 P9W7

Ireland

You also have the right to lodge a complaint with the Irish Data Protection Commission (DPC) if you believe we have not handled your personal data in accordance with data protection laws.